2 Managing quality
Quality management relates to the implementation of quality assurance (QA) and quality control processes (QC). QA includes processes designed to prevent quality issues arising, and QC includes processes or actions, taken when quality issues do arise.
The following 3 items (links and embedded videos) provide information about:
- Bench Marking Quality;
- ISO Quality Assurance standards, and;
- Quality audits.
This first item is a link to a blog that describes a methodology for bench marking quality. http://blog.readytomanage.com/quality-benchmarking/
The second item is an overview of ISO Quality Assurance standards.
This third and final item is a short video explain what a quality audit is:
